If you want to cancel an order and this has not come out you can do it by returning the amount for the same payment method used by you. To cancel an order call us to the fixed tel of the store since by email it is not an immediate service and the order may come out and we could not read the email. In that case we will not be responsible.

Before any claim Once the package is received, send us an email indicating the problem arisen, the order number and in case of deaths or breaks send us a photo to store@piscikoi.com

We will answer as soon as possible.